Terms & Conditions

1. Acceptance of These Terms

These Terms and Conditions (“Terms”) apply to your use of this website and to any repair or service you request from Wisdom Cool Tech. By using this website, or by requesting service from us by phone, WhatsApp or the Enquiry form, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website or our services.

2. About Wisdom Cool Tech and Our Services

Wisdom Cool Tech is an AC and home appliance repair and service business led by founder Asraf Ali. We provide AC service, refrigeration service, washing machine service, LED TV service and microwave oven service in Madurai, Tirupur, Nagercoil, Kanyakumari, Tirunelveli, Coimbatore and Sivaganga, Tamil Nadu.

Information on this website is for general guidance. It is not a contract, and it is not a promise that we can repair every appliance, fault or brand, or that service is available at every address or at any particular time.

3. Service Requests and Bookings

You can request service by calling us, messaging us on WhatsApp or using the Enquiry form.

• The Enquiry form opens WhatsApp with your details filled in. Your request reaches us only when you send that message.
• An enquiry is not a confirmed booking. A booking is confirmed only when we confirm the date, time and location with you by call or WhatsApp.
• Availability depends on your location, technician availability and, where needed, spare parts. Visit times are estimates and may change because of traffic, weather, earlier jobs running longer or other circumstances. We will keep you informed.
• We may decline or be unable to attend a request, for example if it is outside our service area, for an appliance we do not service, or if the work location is unsafe.

4. Your Responsibilities

To help us serve you properly, you agree to:

• give accurate contact details, address and location, and describe the appliance and its problem truthfully, including its make, model, age and any earlier repairs;
• be present, or make sure an adult (18 or over) authorised by you is present, during the visit, and give safe access to the appliance along with a working power supply and, where needed, water connection;
• protect your belongings before the visit, for example by moving valuables and fragile items away from the appliance, emptying items that could spoil from a refrigerator if it needs to be switched off, and backing up any data or settings on a smart TV;
• provide a safe place to work. We may refuse or stop work if conditions are unsafe, such as faulty wiring or an AC outdoor unit that cannot be reached safely; and
• tell us, before work starts, if the appliance is under a manufacturer’s warranty or a maintenance contract.

5. Diagnosis, Charges and Payment

The cost of service depends on the appliance, the fault and the parts needed.

• Our technician will inspect and diagnose the problem and tell you the expected charges, including labour, any visit or inspection charge, and spare parts, before starting the repair. We go ahead only after you agree.
• Prices are not listed on this website. Any figure mentioned in a call or message is an estimate until confirmed after inspection.
• If you choose not to go ahead after the diagnosis, any visit or inspection charge that we told you about beforehand may still be payable.
• Payment terms and accepted payment methods will be confirmed with you at the time of service.

6. Spare Parts and Repairs

Where a part has to be replaced, we will tell you which part it is and what it costs before we replace it.

• The price and availability of parts can vary, and some parts may have to be ordered and can take time to arrive.
• Some faults only become clear once the appliance is opened. If the work or cost changes, we will tell you before doing anything extra.
• Repair is not always possible or worthwhile, especially for older appliances or when parts are no longer available. If that is the case, we will tell you honestly.

7. Warranty

Any warranty or guarantee on our repair work or on spare parts we supply, including how long it lasts and its conditions, will be told to you at the time of service. Nothing on this website is a warranty or a guarantee of any particular result.

Where a warranty is given, it applies only to the specific repair or part named at the time of service. It does not cover damage or faults caused by misuse, accidents, voltage fluctuations or power surges, water or liquid damage, pests, tampering or repair by anyone else, or problems unrelated to the work we carried out.

8. Manufacturer Warranties and Brand Names

Wisdom Cool Tech is an independent repair service. We are not affiliated with, and are not an authorised service centre of, any appliance manufacturer. Brand names mentioned on this website are used only to identify the makes of appliance we service, and belong to their respective owners.

If your appliance is still under a manufacturer’s warranty or a maintenance contract, having it repaired by us may affect that cover. Please check with the manufacturer or your provider before asking us to work on it. We are not responsible for any loss of manufacturer warranty.

9. Rescheduling and Cancellation

If you need to reschedule or cancel, please tell us as early as you can by call or WhatsApp. If our technician has already travelled to your location or carried out an inspection, a visit or inspection charge that we told you about beforehand may apply.

We may also need to reschedule because of technician availability or circumstances beyond our control. If so, we will let you know as soon as possible.

10. Limitation of Liability

We carry out our work with reasonable skill and care. To the fullest extent permitted by law:

• we are not liable for indirect or consequential losses, such as spoiled food or medicine in a refrigerator, lost data or saved settings on a smart TV, lost income or inconvenience;
• we are not responsible for faults, damage or losses that existed before our visit, that are unrelated to the work we did, or that result from information not given to us, misuse, poor electrical wiring or supply, or normal wear and ageing;
• we are not liable for delay or failure caused by events beyond our reasonable control, such as severe weather, strikes, power failures or parts shortages; and
• our total liability for any claim connected with a service is limited to the amount you paid us for that service.

Nothing in these Terms excludes or limits any liability that cannot be excluded by law, or affects your rights as a consumer under the Consumer Protection Act, 2019 or other applicable law.

11. Use of This Website

You agree to use this website lawfully. You must not:

• submit false, misleading or abusive enquiries, or someone else’s details without their permission;
• try to disrupt, hack or gain unauthorised access to the website or its systems;
• copy the website in bulk, scrape it, or use it to send spam; or
• use it in any way that breaks applicable law.

12. Intellectual Property

The content of this website, including its text, logo, design, graphics and images, belongs to Wisdom Cool Tech or its licensors and is protected by applicable intellectual property laws. You may view the website and print or save pages for your own personal, non-commercial use. You may not copy, reproduce, modify or republish any of it without our written permission.

13. Accuracy of Website Information

We try to keep the information on this website accurate and up to date, including our services, service areas and contact details, but we do not guarantee that it is complete or error-free. Descriptions of common appliance problems are general and are not a diagnosis of your particular appliance. Service areas and availability may change without notice.

To the extent permitted by law, this website is provided “as is”, and we are not liable for any loss arising from using it or relying on the information on it.

14. Third-Party Links and Services

Links to WhatsApp and other third-party sites or services are provided for your convenience. We do not control them and are not responsible for their content, availability or privacy practices. You use them at your own risk and under their own terms.

15. Privacy

Our Privacy Policy explains how we collect and use personal information, and forms part of these Terms.

16. Governing Law and Disputes

These Terms, and any dispute about our services or this website, are governed by the laws of India. Subject to any rights you have under consumer protection law, the courts at Madurai, Tamil Nadu will have jurisdiction.

If you have a concern about our service, please contact us first using the details in section 18 so that we can try to resolve it directly.

17. Changes and General Provisions

We may update these Terms from time to time. The “Last updated” date at the top of this page shows the latest version, and continuing to use the website or our services after a change means you accept the updated Terms.

If any part of these Terms is found to be unenforceable, the rest of the Terms will remain in effect.

18. Contact Us

For any question about these Terms, or to raise a concern about our service, please contact us: